Legal

Terms of Use

These Terms of Use govern your access to and use of the Zrya Platform operated by ZRYA LLP.

Last updated: 27 October 2026 · Effective from 27 October 2026

Overview

This website/mobile application is operated by ZRYA LLP. Throughout the site/mobile application, the terms “we”, “us” and “our” refer to ZRYA LLP. ZRYA LLP offers this website/ mobile application/ web application (“Platform”), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Platform and/ or availing our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”/ “Terms”), including additional policies referenced herein and/or available on our Platform. These Terms of Use apply to all users accessible through a mobile application and a web browser-based interface for desktop and laptop use. If you do not agree to all the terms and conditions of this agreement, then you may not access the site or use any services.

Any new features or tools which are added on the mobile application/website/ desktop based application shall also be subject to the Terms of Use. You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms. Where such changes materially affect your rights, liability, pricing, or data protection under these Terms, we will provide at least 7 (seven) days' prior notice through in-app notification and/or email, and your continued use of the Platform following such notice period shall constitute acceptance. For amendments of a minor, administrative, or non-material nature, we may update the Terms without prior notice, and the updated version will be posted on this page with the effective date indicated.

These Terms of Use govern your access to and use of the Platform. By registering on the Platform, you unconditionally agree to be bound by these Terms. If you do not agree, you must immediately cease all use of the Platform.

This Platform is not an emergency mental health service. If you are in immediate danger or experiencing a psychiatric emergency, please contact the relevant emergency services or helpline numbers listed in Clause 13 of these Terms.

1. About the Platform

1.1 Identity of the Platform Operator

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you", "your") and ZRYA LLP, having its registered office at E-42, Second Floor, Masjid Moth, Greater Kailash-3, New Delhi-110048 ("we", "us", "our"). We operate the Platform under the brand name Zrya

1.2 The Platform

Zrya, (the "Platform") is a digital platform accessible through a mobile application and a web-based interface, which redirects to a laptop/desktop application. These Terms apply uniformly to all interfaces through which the Platform is accessible. The Platform acts solely as a technology-enabled platform connecting Users with independent mental health professionals, including but not limited to counselling psychologists, clinical psychologists and psycho-therapists ("Service Providers").

1.3 Nature of the Platform

The Platform allows users to connect with Service Providers, offers journalling and mood tracking features. Additionally, the Platform also offers a variety of services available on subscription to assist Users in their mental health journey. The Platform undertakes reasonable credential verification at onboarding but does not control or supervise clinical service delivery thereafter.

1.4 Scope of Services

The Platform facilitates:

  1. connection of Users with Service Providers for mental health consultations, including assessments across all categories of mental health concerns;
  2. access to subscription-based self-help tools, including self-help templates, mood tracker; and
  3. access to government crisis helpline feature.

The Platform does not provide any form of medical prescriptions and emergency mental health services.

1.5 Territorial Scope

The Platform is available to Users located exclusively within the territory of India. Users accessing the Platform from outside India do so at their own risk and discretion.

2. Registration and Account Creation

2.1 Eligibility

2.1.1 Age Requirement

Access to the Platform is restricted to individuals who are at least 18 (eighteen) years of age. By registering on the Platform, you represent and warrant that you are at least 18 (eighteen) years of age. Minors are strictly prohibited from registering on or using the Platform in any capacity. If the Platform determines, at any time, that a User is below 18 (eighteen) years of age, the Platform reserves the right to immediately terminate such User's account without notice and without liability.

2.2 Registration Process

2.2.1 Information Collected

At the time of registration, you will be required to provide the following mandatory information: (a) full name; (b) age; (c) mobile number; and (d) email address.

2.2.2 Verification

Registration will only be completed upon successful verification via a one-time password ("OTP") sent to your registered mobile number. If OTP verification fails or is not completed, your registration will not be processed.

2.3 Registered Users Only

There is no guest user facility on the Platform. Access to any service offered through the Platform requires prior registration and the creation of a verified account.

2.4 Intake Questionnaire

An optional mental health intake questionnaire is made available to Users following successful registration. Completion of the questionnaire is not mandatory and does not gate access to any service on the Platform.

The questionnaire will be shared with the Service Provider as selected by the User.

2.5 Data Storage

Any personal data provided by the user during sign up or while using premium features in the app/website will be encrypted at storage.

2.6 Acceptance of Terms

By completing the registration process, you confirm that you have read, understood, and unconditionally agree to these Terms and the Privacy Policy of the Platform.

2.6 Representation

2.6.1 The User represents and warrants that the information provided during the registration process is accurate and that the User is legally competent to contract.

2.6.2 That the User is not impersonating another individual and is using the Platform only lawful purposes.

2.6.3 The User understands that the online mode of therapy may have limitations and therefore, the effectiveness may differ from the usual mode of therapy.

2.6.4 The User remains solely responsible for the healthcare decisions undertaken during the use of the services provided by the Platform.

2.6.5 Where required by applicable law, promotional or marketing communications shall only be sent with the User's consent and may be opted out of at any time.

2.6.6 The User acknowledges and agrees that by booking or participating in a consultation through the Platform, the consultation will be conducted remotely through electronic means.

2.6.7 The User understands that teleconsultation may be affected by technical issues, including interruptions in internet connectivity, audio or video quality, or other technological limitations, which may affect the continuity or quality of the consultation.

2.6.8 The User is solely responsible for ensuring that they have access to a compatible device, a stable internet connection, functioning audio and video capabilities, and all other equipment necessary to access and use the Platform.

2.6.9 The Platform shall not be responsible for any interruption, degradation in quality, or inability to access the Services arising from the User's device, internet connectivity or other technical limitations beyond the Platform's reasonable control.

3. User Profiles

  1. User profiles are not visible to other Users on the Platform.
  2. Pseudonyms and aliases are not permitted on the Platform. You are required to register and maintain your account in your real, legal name.
  3. The following fields are mandatory at the time of registration and constitute your user profile: (a) full name; (b) age; (c) mobile number; and (d) email address.
  4. That the User’s information and data is governed by the Privacy Policy as published on the Platform.
  5. Clinical notes, observations, and records maintained by Service Providers are strictly therapist-facing and are not shared with other Users or Service Providers.

4. Services Offered

4.1 Nature of Services

  1. The Platform facilitates access to mental health consultations across all categories of mental health concerns and offers additional services including journaling, self-help trackers.
  2. Additionally, the Platform also offers subscription based services to Users
  3. Service Providers may conduct assessments through the Platform.
  4. No medical prescription services are available through the Platform under any circumstances.

4.2 Access Tiers

  1. Certain features, including mood trackers, are available only to Users who have subscribed to the relevant subscription plan.
  2. The Platform reserves the right to modify, expand, or restrict the features available without any subscription at its sole discretion without any prior notice.

5. Booking of Service Providers

  1. The selection of a Service Provider is made solely at the discretion of the User. The Platform does not employ AI to influence selection of Service Providers by the User(s).
  2. Users may change their assigned Service Provider at any time, subject to compliance with the Code of Conduct.
  3. If the User is late for a session by more than 15 minutes, without informing the Service Provider the session is forfeited. There will be no refund in the aforesaid case.
  4. If the User behaves inappropriately during the session, the Service Provider has the privilege to end the session without giving any refund or compensation
  5. Where the Service Provider reschedules a session due to an emergency, the User shall be entitled to a full refund or a free rescheduling of the session, at the User's election.
  6. All payments are to be made 100% in advance of the start of the session.
  7. The duration for an individual session is 45-60 minutes or as decided by the Service Provider.
  8. The duration for a couples session is from 60-90 minutes or as decided by the Service Provider.
  9. There is no carry forward of minutes from one session to another session.

6. Payments and Refunds

6.1 Accepted Payment Methods

  1. All payments on the Platform are processed exclusively through Razorpay and are subject to Razorpay's terms and conditions.
  2. For more details regarding the storage of payment information please refer to the Privacy Policy.

2.Pricing

  1. Fees for sessions and subscription services are displayed on the Platform.
  2. Fees for sessions undertaken by Service Providers are solely decided by the Service Providers and is subject to change at the Service Providers’ discretion.
  3. The pricing of session is subject to change without any prior notice. Any change in fees shall not affect sessions already booked and confirmed prior to such change.
  4. The pricing for the premium features available on the Platform is subject to change at the sole discretion of the Platform and can take place without any prior notice.

3.Refund Policy

Refund entitlements are as follows:

  1. Cancellation by User under 24 hours before session will result in 0% refund
  2. Cancellation by User under 24-48 hours before session will result in 60% refund / no-show is not qualified for any refund.
  3. Cancellation by user more than 48 hours before session will result in 100% refund
  4. Cancellation by Service Provider, the User is entitled to Refund for the entire session.
  5. In case the User fails to attend the session after making the full payment, the User is not entitled to any refund.
  6. All refund requests must be submitted within 5 days of the relevant session. Refunds, where applicable, will be processed within 0-10 business days to the original payment method, depending on the mode of payment as mentioned below
  1. Credit or Debit Card- 5 to 10 days
  2. Net banking- 2 to 10 days
  3. Wallet- 0 to 3 days
  4. UPI- 2 to 7 days

4.No Wallet or Credits System

The Platform does not operate a wallet or pre-paid credits system.

5.Failed Transactions

Where a payment is successfully debited from the User's payment instrument but the corresponding transaction is not reflected on the Platform due to a technical error, network failure or payment gateway issue, the Platform shall make reasonable efforts to verify the transaction with the payment service provider.

Upon successful verification, the Platform may either confirm the relevant booking or subscription or process a refund, as applicable. The Platform shall not be liable for delays attributable to banks, payment gateways or other third-party payment service providers.

6.No Corporate or B2B Accounts

The Platform does not offer corporate accounts, Employee Assistance Programme integrations, or any B2B account arrangements.

7. Cancellation and Rescheduling

  1. A minimum notice period of 4 (four) hours is required for cancellation or rescheduling of a session.
  2. If a User fails to attend a session without cancelling/rescheduling, no refund will be issued.
  3. Cancellations made with less than 4 (four) hours' notice will be treated as no-shows for the purpose of refund eligibility.
  4. Session rescheduling cannot take place less than 4 hours before the session.
  5. A reschedule made between 4 to under 24 hours attracts a fee of rupees 500/-
  6. A reschedule made at 24 hours or after does not attract any charges and can be done free of cost.
  7. The Platform's refund policy, as set out in Clause 6.3, applies to all eligible cancellations.

8. Subscription Based Services/ Premium Features

8.1 Nature and Pricing of Subscription based services/Premium Features

  1. The Platform reserves the right to amend the nature of services offered under the subscription/ or as part of premium features at the sole discretion of the Platform.
  2. In case of any changes, the Platform will provide a notice of 7 (seven) days prior to implementing the said change for Users who are availing subscription based services.
  3. The Platform reserves the right to offer multi-tiered subscription services.
  4. That the pricing of such services shall be decided by the Platform at its own discretion and is subject to change at Platform’s own discretion without any prior notice to the User(s).

8.3 Auto-Renewal of Subscriptions

  1. All subscriptions are subject to automatic renewal at the end of each subscription period.
  2. The Platform will provide advance notice of 1 day prior to auto-renewal, in compliance with applicable consumer protection regulations.
  3. Users may opt out of auto-renewal by cancelling their subscription through the Platform before the renewal date.
  4. Failure to cancel before the renewal date will result in the subscription fee being deducted automatically from the registered payment method.

9. Recording of Sessions

  1. Sessions conducted through the Platform are not recorded by default.
  2. Recording of any session is permissible only where both the User and the Service Provider have expressly consented to recording prior to the commencement of the session and is undertaken solely at their own risk.
  3. Any recording made without the consent of both parties is strictly prohibited and constitutes a material breach of these Terms. The Platform is not liable for any recording that takes place by the Users or Service Providers. Unauthorised recording of a therapy session may also constitute an offence under Section 66E of the Information Technology Act, 2000 (violation of privacy), separate from being a "breach of these Terms."

10. User Code of Conduct

10.1 Prohibited Conduct

In addition to any other restrictions set out in these Terms, you expressly agree that you will not, whether directly or indirectly:

  1. provide false, inaccurate, misleading, or fraudulent information to the Platform or any Service Provider at any time;
  2. impersonate any person or entity, or misrepresent your identity, qualifications, or affiliation;
  3. record, screenshot, reproduce, distribute, upload, or share any session content, session notes, or communications conducted through the Platform, without the prior express consent of all parties involved;
  4. harass, abuse, threaten, intimidate, discriminate against, or cause distress to any Service Provider, the Platform, or other User;
  5. circumvent or attempt to circumvent the Platform by contacting a Service Provider directly outside the Platform following an initial introduction through the Platform, in order to avoid applicable fees;
  6. upload, transmit, or share any content that is unlawful, obscene, defamatory, harmful, or in violation of any applicable law, including the IT Act and the rules made thereunder;
  7. misuse or exploit the in-app crisis helpline feature for any purpose other than a genuine mental health emergency;
  8. use the Platform for any commercial purpose, including advertising, solicitation, or promotion of any product or service, without the prior written consent of the Platform;
  9. introduce any virus, malware, spyware, or other malicious code into the Platform or attempt to gain unauthorised access to any part of the Platform or its systems;
  10. engage in any activity that disrupts, impairs, or places an unreasonable burden on the Platform's infrastructure;
  11. scrape, crawl, or otherwise extract data from the Platform through automated means; or
  12. engage in any unlawful activity through or in connection with the Platform.

The above list is illustrative and not exhaustive. The Platform reserves the right to determine, at its sole discretion, whether conduct constitutes a violation of these Terms.

10.2 Reporting Mechanism

Users may report any inappropriate behaviour, content, or conduct through the in-app reporting button available on the Platform. Information regarding the Platform's Grievance Officer, including contact details, is available within the Platform. All reports will be acknowledged and investigated in accordance with applicable laws.

10.3 Investigation and Enforcement

  1. The Platform will endeavour to resolve all complaints within 5-7 working days.
  2. The outcome of any investigation will be determined solely at the discretion of the Platform.
  3. In case the User is dissatisfied with the decision of the Platform, the User can appeal the decision by communicating the grounds for appeal to the Grievance Officer through the Platform.
  4. The option to appeal is solely through the Platform, which reaches the Grievance Officer directly.

11. Suspension and Termination of User’s Account by the Platform

11.1. Grounds for Suspension

The Platform reserves the right to temporarily suspend your account in the following circumstances, among others:

  1. suspected fraudulent activity or misrepresentation;
  2. payment default or failed transaction pending resolution;
  3. breach of the Code of Conduct under Clause 10;
  4. a complaint or report under active investigation; or
  5. any other circumstance where the Platform reasonably believes that continued access poses a risk to Users, Service Providers, or the Platform.

11.2 Grounds for Permanent Termination

The Platform reserves the right to permanently terminate your account in the following circumstances without any prior notice, among others:

1.serious or repeated breach of these Terms;

  1. provision of false, fraudulent, or misleading information at registration or thereafter;

3.creation of a fake or duplicate account;

  1. conduct involving illegal activity through or in connection with the Platform;
  2. harassment, abuse, or threatening behaviour directed at any Service Provider or Platform’s personnel; or
  3. any conduct that, in the Platform's sole discretion, renders continued access inappropriate.

11.3 Notice

The Platform will endeavour to provide reasonable notice before suspension or termination where practicable. However, the Platform reserves the right to take immediate action without prior notice in circumstances mentioned in clause 11.2.

11.4 Consequences of Termination

Upon termination of your account by the Platform:

1.any unused prepaid fees will be forfeited;

  1. your access to the Platform and all services will cease immediately;
  2. your data will be retained and deleted in accordance with the Privacy Policy and applicable law.

12. Account Deletion by User

  1. Users may request deletion of their own account at any time through the in-app account deletion mechanism.
  2. Prior to the permanent deletion of your account, you will be informed that deletion will result in the permanent and irrecoverable loss of your session history and access to all Platform services.
  3. You will be required to confirm your deletion request following receipt of this warning.

13. Crisis and Emergency Protocol

13.1 Platform Limitations in Crisis Situations

The Platform is not an emergency mental health service and is not equipped to respond to psychiatric emergencies. The Platform expressly disclaims any obligation or liability in connection with crisis situations. Users in acute psychiatric crisis must immediately contact emergency services or the helpline numbers listed below.

13.2 In-App SOS Feature

  1. The Platform provides an in-app feature that enables Users to connect directly with emergency mental health helpline number.
  2. This feature is available to all registered Users. Connection through this feature redirects the User to the relevant third-party helpline service.
  3. The Platform does not operate, manage, or bear any responsibility for the services provided by such helpline.
  4. The Platform's provision of a helpline redirection feature does not constitute the provision of emergency services and shall not be construed as imposing any duty of care on the Platform in relation to crisis outcomes.

13.3 Crisis Helpline Numbers

The following helpline number is available on the Platform:

1.TeleManas: 1-800 891 4416

The above contact is subject to change. Users are strongly advised to independently verify helpline numbers from authoritative sources.

14. Disclaimers and Limitations of Liability

14.1 Not a Substitute for Emergency Services

  1. The Platform is not a substitute for emergency medical or psychiatric services. In any situation involving immediate risk to life, whether your own or another person's, you must contact the relevant emergency services immediately.
  2. The Platform, to the fullest extent permitted by applicable law, expressly and unconditionally disclaims all liability for any loss, harm, injury, or death arising from or in connection with a User's mental health crisis, whether or not the User accessed the Platform's in-app SOS feature.

14.2 Disclaimer for Service Provider

Service Providers on the Platform are independent contractors and are not employees, agents, or representatives of the Platform. The Platform makes no representation or warranty, express or implied, as to:

  1. the qualifications, credentials, registration, or competence of any Service Provider;
  2. the suitability of any Service Provider for a particular User's needs;
  3. the accuracy, adequacy, or completeness of any assessment, recommendation, or advice provided by a Service Provider; or
  4. the outcome or efficacy of any therapy or counselling session.
  5. While the Platform makes every attempt to verify the qualifications of the Service Providers, Users are urged to undertake independent verification of the credentials and qualifications of the Practitioner.

The Platform disclaims liability for any act, omission, negligence, misconduct, or breach of professional obligation on the part of any Service Provider. Any claim arising from the conduct of a Service Provider must be directed to the Service Provider. Users may report a Service Provider's conduct through the report button mechanism provided on the Platform.

14.3 Limitation of Liability

To the maximum extent permitted by applicable law:

  1. the Platform shall not be liable for any indirect, consequential, incidental, special, punitive, or exemplary loss or damage, including loss of data, loss of revenue, loss of profits, loss of opportunity, or loss of goodwill, howsoever arising;
  2. the Platform shall not be liable for any loss or damage arising from your reliance on the Platform as a substitute for professional medical, psychiatric, or psychological advice;
  3. subject to sub-clause (d) below, the Platform's total aggregate liability to you arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the higher of (i) INR 25,000 (Twenty-Five Thousand) or (ii) the aggregate fees paid by you to the Platform in the 12 (twelve) months immediately preceding the event giving rise to the claim; and
  4. nothing in this Clause 14.3 shall operate to limit or exclude the Platform's liability for death or personal injury caused by its gross negligence or wilful misconduct, fraud or fraudulent misrepresentation, or any other liability which cannot be limited or excluded under applicable law.

14.4 Service Availability

  1. The Platform does not guarantee uninterrupted, error-free, or continuous availability of the Platform. The Platform may be subject to downtime for maintenance, upgrades, or due to technical failures beyond the Platform's reasonable control.
  2. The Platform expressly disclaims all liability for any loss or inconvenience arising from Platform’s downtime, service interruptions, or technical failures, including failures occurring during an active session.
  3. No compensation will be offered for such interruptions.

15. Intellectual Property

15.1 Platform Content

All content available on the Platform, including but not limited to text, graphics, user interface, tools, assessments, software, and design elements, is owned by or licensed to the Platform and is protected by applicable intellectual property laws, including the Copyright Act, 1957, and the Trade Marks Act, 1999.

15.2 User Content - Ownership and Licence

You retain full ownership of all content that you submit, upload, or create on the Platform, including journal entries ("User Content"). The Platform does not claim any ownership over your User Content.

15.3 Licence to Users

Subject to your compliance with these Terms, the Partnership grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes.

Following actions are prohibited:

  1. reproduce, redistribute, or commercially exploit any part of the Platform or its content;
  2. modify, adapt, translate, or create derivative works based on Platform content;
  3. reverse-engineer, decompile, or disassemble any software forming part of the Platform; or
  4. use any automated means, including bots, scrapers, or crawlers, to access or extract data from the Platform.

16. Third-party Links and Integrations

  1. The Platform integrates only with the following third-party applications: Razorpay payment gateway, Airtel DLT, Jitsi, emergency helpline redirection features referred to in these Terms.
  2. The Platform disclaims all responsibility for the content, privacy practices, and terms of any third-party services accessed through the Platform's helpline redirection feature.

17. Amendments

  1. You can review the most current version of the Terms of Use at any time at this page.
  2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Use by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
  3. Where such changes materially affect your rights, liability, pricing, or data protection under these Terms, we will provide at least 7 (seven) days' prior notice through in-app notification and/or email, and your continued use of the Platform following such notice period shall constitute acceptance.

18. Grievance Redressal

18.1 Appointment of Grievance Officer

The Platform has appointed a Grievance Officer whose details are as follows:

Name: Rishikesh Anand Designation: Grievance Officer Email: rishikesh.anand@mindrops.com Address: Krishna Apra Business Square, 112, Netaji Subhash Place, Pitampura, New Delhi, Delhi 110034 If you have any concern, complaint or grievance regarding the collection, use, processing or protection of your Personal Data, you may contact our Grievance Officer using the details above.

You may also raise a privacy-related request through the relevant mechanism available in the Platform. We will address grievances and requests in accordance with applicable law.

18.2 Filing a Grievance

Users may submit a grievance or complaint through:

  1. the in-app reporting button available on the Platform; or
  2. a written communication addressed to the Grievance Officer through the Platform.
  3. All grievances will be acknowledged within 24 (twenty-four)hours.
  4. All grievances will be resolved within the 5-7 (five to seven) business days.

19. Governing Law and Dispute Resolution

  1. Any disputes/issues arising in relation to the Platform shall be governed by, and construed in accordance with, the laws of the Union of India and shall be settled by arbitration in India, before a sole arbitrator jointly appointed by the Platform and the User.
  2. The said Arbitration shall be conducted in accordance with the rules of arbitration of the Indian Arbitration and Conciliation Act, 1996.

The seat of the arbitration will be at New Delhi, India. The proceedings shall be in English language.

  1. That Arbitration as the primary and binding mechanism for resolving disputes, with courts in New Delhi retaining exclusive jurisdiction solely for interim/injunctive relief and enforcement of the arbitral award
  2. User /End User expressly waives objections to the exclusive jurisdiction of the courts in New Delhi on the grounds that the courts in New Delhi are inconvenient or inappropriate.

20. Regulatory Compliance

The Users accept that they shall comply with the applicable rules and regulations.

21. General Provisions

21.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies incorporated herein by reference, constitute the entire agreement between you and the Platform with respect to your use of the Platform and supersede all prior agreements, representations, or understandings.

21.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from these Terms, and the remaining provisions shall continue in full force and effect.

21.3 Waiver

No failure or delay by the Platform in exercising any right under these Terms shall constitute a waiver of that right.

21.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms to any person/corporate under any manner whatsoever.

The Platform reserves the right to assign the Terms to an affiliate or successor entity without the User's consent, subject to notice

21.5 No AI-Generated Content

The Platform does not use artificial intelligence to generate content, recommendations, or clinical outputs. Uploading any AI generated content is strictly prohibited on the Platform.

21.6 Indemnity Clause

The User agrees to indemnify, defend and hold harmless the Platform, its partners, directors, officers, employees and affiliates from and against any losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) the User's breach of these Terms; (b) the User's misuse of the Platform; (c) any content uploaded or shared by the User in violation of applicable law or third-party rights; or (d) the User's fraudulent, unlawful or negligent acts or omissions.

21.7 Force Majeure

The Platform shall not be liable for any delay, interruption or failure in the performance of its obligations under these Terms where such delay, interruption or failure results from events beyond its reasonable control, including acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, governmental actions, strikes, labour disputes, failure of telecommunications or internet services, cyber-attacks, power failures, cloud service outages, or failures of third-party service providers. The affected obligations shall remain suspended for the duration of the Force Majeure event.

21.8 Survival Clause

The provisions relating to intellectual property, disclaimers, limitation of liability, indemnity, dispute resolution, governing law, payments due prior to termination, and such other provisions which by their nature are intended to survive, shall continue in full force and effect notwithstanding the suspension, deletion or termination of the User's account or these Terms.

21.9 Contact

For any queries relating to these Terms, you may contact the Platform at:

Email: support@zryamentalhealth.com Address: E-42, second floor, Masjid Moth, Greater Kailash-3, New Delhi-110048 These Terms of Use were last updated on 27 October, 2026 and are effective from that date.